It's time to make technology work for YOU and your BUSINESS

WEB SOLUTIONS FOR HEART-CENTERED BUSINESS OWNERS.

TECHNICAL EXPERTISE IN COMMON SENSE LANGUAGE.

Monthly Helping Hand Plans

 

Sometimes doing it all yourself when you aren’t quite sure what needs done or how to fit it into your already busy life feels overwhelming.  Let me help you climb that mountain!  One of my favorite things to do is to be that helping hand for someone.  I have been helping people for as long as I can remember.  In school, I loved helping the teachers and doing extra things for my parents.   As a kid, I would organize the drawers in the kitchen or help the neighbors put things together.  I have provided IT Support for hundreds of people.  In one of my first jobs as a programmer, we also had to maintain our own servers and PC’s.  I figured out the setup and imaging process and took care of it for the entire team.  I had a client many years ago who wanted a VPN in their office.  I researched the VPN’s and set it up and they were then able to access their servers remotely in a small company of just 4-6 people!

I love making technology work and it seems to just work for me.  The clients that take advantage of this service discover that they can call me with MS Word questions or what to do with their photos or how to use Dropbox or how do I make this work on my website.  I can help you with your technology needs, website support, automation and integration, shopping cart maintenance, newsletters or whatever other technical support you need.

As one of my clients says “You just touch it and it works, how do you do that?”

Overage

Services provided over 1 hour are billed in 15 minute increments at a rate of $54/hour.

Overage

Services provided over 2 hours are billed in 15 minute increments at a rate of $48/hour.

Overage

Services provided over 4 hours are billed in 15 minute increments at a rate of $48/hour.

Want a Better Discount?

Want to pay in advance? You’ll get an additional 5% discount if you pay for 6 months up front. You’ll get an additional 10% discount if you pay for a year up front!

Need More than 4 Hours?

If you have multiple sites and need extra help, I offer a 30% discount for 10 or more hours each month!

What You Get?

I’ll lend a helping hand with whatever you need related to your website or technology support.  I’ll be your personal IT person!
  • Updates/Edits to Your Website
  • Post Your Blog Posts
  • Send Your Newsletter for You
  • Answer General Technical Questions
  • Keep WordPress Plugins Up to Date
  • Monitor SEO and Improve SEO Descriptions
  • Anything Technical You Want Help With

How It Works

1.  Select Your Package

There are several packages of different hours and discounts available as noted above. Identify your package and let me know which one you would like.

2.  Pay The Monthly Invoice

At the beginning of each month, I will invoice you for the agreed upon amount. Invoices are due upon receipt and are paid in advance for services provided throughout the month.

3.  Submit Your Requests for Support

We will agree on what you want me to do each month. During the month, you will submit your requests to me either via email or tickets.

4.  Your Work is Completed

I will complete your work, generally within 4 business days, unless it is an emergency. My general days to provide maintenance services are Thursday and Friday of each week.

Frequently Asked Questions

Can I Pay with a Credit Card?

Yes, you can pay with a credit card.  You will also have the option to set it up to autopay and when you are invoiced each month, you can just auto-pay the invoice.

What do you use for invoicing?

I use Freshbooks for my invoicing.  You will receive a monthly invoice via email that you can pay online or write me a check if you would like.

What if I don’t use any hours?

Hours can be carried over month to month if you have a plan for 2 or more hours.  If I am supporting a website for you, I will spend a minimum each month of 15 minutes keeping the site up to date, reviewing google crawl errors, checking backups and security.

How do I request support?

I have a ticketing system that I will track your requests in.  You can either email them to me or enter them in the ticketing system directly.

Yes, I’m Ready!  Let’s Get Started!